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Frequently Asked Questions
Contributions / Ad-free Refdesk


Are my contributions tax deductible?
Can I subscribe using a check?
I only use checks, not credit cards. How can I subscribe?
I don't want to subscribe to Ad-Free Refdesk. Where can I mail a contribution check?
I only want to contribute. Must I subscribe to Ad-Free Refdesk?
Do you support Paypal? Where did it go?
What about my Paypal auto-renewal?
How is my credit card number saved?
How do I change my password?
Why contribute to Refdesk?
What if I have another question not answered here?


Are my contributions tax deductible?

No, sorry. Refdesk.com is a for-profit organization, so your contributions are not tax-deductible.

Can I subscribe using a check?

No, sorry. If you want an Ad-Free subscription, you must pay by credit/debit card. Check payments are only for contributions.

I only use checks, not credit cards. How can I subscribe?

Our system does accept payments from gift cards. You can use your checking account to purchase a Visa Check card from Amazon (or any vendor of your choice) for exactly $25, or any larger amount you wish. Amazon includes free shipping on gift cards (next day in many cases).

I don't want to subscribe to Ad-Free Refdesk. Where can I mail a contribution check?

Please make checks payable to: "Refdesk.com".

MAILING ADDRESS:
Refdesk.com
PO Box 4668 #95747
New York, NY 10163


I only want to contribute. Must I subscribe to Ad-Free Refdesk?

If you contribute $25 or more with a credit/debit card, you will be awarded with a complimentary Ad-Free refdesk subscription as our gift to you. Although the account will be automatically created for you, there is no requirement for you to use it. If you do not want an account at all, you may contact us to have your account deleted after you submit your contribution.

If you pay by check, we will not create an Ad-Free account for you, regardless of the amount you send.


Do you support Paypal? Where did it go?

After tremendous feedback from our subscribers, we decided to remove Paypal as a payment option. It was very problematic for us. In the interest of simplicity we replaced the Paypal payment system with a new one that allows you to pay by credit/debit card.

What about my Paypal auto-renewal?

We have cancelled your "auto-renewal" subscription in Paypal for you. You may create a new automatic renewal with our system when you make a new payment here.

How is my credit card number saved?

We do not save your credit card number at all on our web servers. We do relay your credit card number to the bank to process the transaction. If you select the option for automatic annual renewal, the bank approves your transaction and saves it securely, and re-bills the card automatically the following year(s) until that card expires. When your Refdesk account expires, we check with the bank to see if your renewal transaction was approved. If so, we automatically extend your account's expiration date.

All transmissions of your credit card over the internet are secured using the strongest available SSL encryption technology available for e-commerce. Your login password is also protected using this same technology.


How do I change my password?

If you forgot your password, or want to change it, use our password reset tool. Supply the email address you use to log in, and it will email you a password reset link. Click on that link and select a new password.

Why contribute to Refdesk?

Please help keep Refdesk on the Internet. Why?

Refdesk ...


What if I have another question not answered here?

You may contact us to ask.


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